Shipping policy

Last updated: October 6, 2026

Thank you for shopping with Zulqario. This policy explains how we ship orders within the Kingdom of Saudi Arabia.

1. Shipping Coverage

We currently deliver to all major cities and regions across Saudi Arabia, including Riyadh, Jeddah, Makkah, Madinah, Dammam, Khobar, Dhahran, Taif, Abha, Tabuk, and more. We do not ship outside Saudi Arabia at this time.

2. Free Shipping

We offer free shipping on all orders across Saudi Arabia, with no minimum purchase required. The price you see at checkout is the final price, and no hidden delivery charges apply.

3. Order Processing Time

• Orders are processed within 1 to 3 business days after they are placed and confirmed.
• Orders placed on Fridays, weekends, or public holidays (such as Eid and National Day) are processed on the next business day.
• You will receive an email or message once your order has been shipped.

4. Delivery Time

These are estimates, not guarantees. Delays can happen because of high order volume, weather, public holidays, or courier issues. If your order is delayed, we will help track it.

5. Order Confirmation

We may contact you by phone, SMS, WhatsApp, or email to confirm your order and address before dispatch. Please keep your phone available. If we cannot reach you after several attempts, your order may be delayed or cancelled.

6. Shipping Address

• Please enter your full and correct address, including city, district, street, building or house number, and a working phone number.
• A National Address (short address) helps the courier find you faster.
• We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
• If you need to change your address, contact us as soon as possible. We can change it only if the order has not been shipped.

7. Order Tracking

Once your order ships, we will send you a tracking number or update by email, SMS, or WhatsApp where available. You can use it to follow your delivery on the courier's website or app.

8. Delivery Attempts

Our courier will usually try to deliver your order and contact you by phone. If you are unavailable:

• The courier may try again on another day.
• After repeated failed attempts, the order may be returned to us.
• If an order is returned because of a wrong address, an unreachable phone number, or a refusal to accept it, we may contact you to arrange re-delivery or cancel the order.

9. Damaged, Lost, or Wrong Items

Please check your parcel when it arrives.

• If the package is damaged, opened, or the wrong item was sent, please take clear photos or a short video, and contact us within 48 hours of delivery.
• If your order is lost in transit, contact us and we will investigate with the courier. We will send a replacement or issue a refund where appropriate.

10. Customs and Duties

All orders are delivered within Saudi Arabia, so no extra customs charges apply to you when ordering from our store.

11. Contact Us

For any questions about your delivery, contact us:

Zulqario
Email: [justnavin1@gmail.com]
Phone+92 3443981482 / WhatsApp: [+92 3443981482]